Warranty & Repair

We are happy to assist guests with any issues they have with the products we sell. 

Since many of our guests do NOT live in Canada, it is quicker, and less expensive to have a product serviced in the Country where you live.  Please do not hesitate to email a picture, and an explanation of the issue, and we will be happy to reply with the best fix for your situation - email banffretail@cmhheli.com

 

Please see links below for Arc'teryx and Smith:

Arc'teryx Warranty and Repair

https://arcteryx.com/us/en/help/product-service?intcmp=product-service (Please check to see that the flag in the top right corner of the website is the correct country for you, this can be changed by clicking on the flag)

 

Smith Warranty Info

Please be advised that this warranty is for Authentic Smith Optics Eyewear and must be sold with authentic Smith lenses, frames and parts and not modified in any manner. Any alterations of lenses, frame parts or nose pads voids all warranties.

For Canadian Customers:
In Canada, please email the customer service/warranty department of Smith Optics Canada at smithcanada@smithoptics.com for instructions or call 1-888-206-2995.

For US Customers:
Please visit the warranty information at http://www.smithoptics.com/customerwarranty

For EU Customers:
Please email Smith Europe at smitheu@safilo.com.

For Other Countries: view the European Store Locator at http://www.smithoptics.eu/store-finder?q=&country=EU and enter your country or a country near you to find the Smith distributor in your country.